On 3/7/17 they sent my mom a new invoice instead of sending it to me. It was for the same amount as before except with an ADDITIONAL $5.00 Service Charge!!
I've used Lagana's quite a few times over the years and have found the service to be good and the prices fair.
Dave Howard came out to inspect the work and fix the leaks that were still occurring. He told my mom he would take the caulk job off the bill. When we received the bill the caulk job was still included and by then my mom had noticed that the tub faucet was still leaking.
My Mom had to physically go to their office to demand an adjusted invoice before they finally gave her the discount she deserved for all the trouble they put her through for something that isn't even completely fixed. The only reason I didn't give 1 star was because they did the right thing in the end by giving her a significant discount for the terrible job that was performed.
Totally Rip me off!! 2 months ago charged me 200 to fix a wire that their service man failed to hang properly the first time, called the boss and said to me, Too Bad for You, didn't care! Don't trust! Do not stand behind their service and rude...
I called Dave Howard on 2/17/17 to tell him I wasn't going to pay the bill until he revised it to take off the caulk job and some of the labor so we could get someone who actually knew what they were doing to fix the faucet that was still leaking. He said he would.
Over the years I have had 3 experiences working with Lagana's Plumbing and all were great. What I like most about them is how efficient they are, they were in and out. They also found other issues that we didn't know about. They didn't fix it without talking to us but simply just let us know without pressuring us to use them to fix it. That kind of customer services makes them more trustworthy in my eyes.
We bought a house that had been vacant for some time. When Lagana Plumbing came out to inspect the house, they found a gas leak and took care of it all right away. They didn't even worry about who was paying for the work to be done or when they were getting paid, they just fixed it and made it safe for us and were done in 12 hours. I know who I will be calling and using in the future for any HVAC and plumbing work we need done in the future.
The plumber, Tom, who came to my mom's house to fix the plumbing for me did a terrible job doing basic repairs.
At my mother's house where he was doing work for me he re-installed the toilet, said he was done and left my mom with it leaking all over the brand new floor I had just installed that wasn't supposed to get wet. He also left the tub faucet leaking out the back behind the access panel. Then he caulked the tub leaving gaps and doing an overall terrible job.
Lagana Plumbing Heating is a US Plumber based in Newark, New York. Lagana Plumbing Heating is located at 217 S Main St, Newark, NY 14513, USA.
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